When we lead trainings we emphasize adult learning principles. This includes creating a safe and comfortable environment, doing activities that are appropriate for different learning styles, building off the expertise and experiences of everyone in the room, and ensuring people can immediately apply what they learn to their work and life.
We just finished a customer service training with Native Community Development Associates (NCDA) for First Choice Community Healthcare. It was a great success and a lot of fun! Cheryl Christopherson (Soda Creek) was the lead trainer and Melissa Riley (NCDA) co-facilitated. Participants were engaged, involved, and asked many great questions. In addition to co-owning Soda Creek, Ms. Christopherson is a full-time Registered Nurse. Her hands-on experience in the medical field is an invaluable asset when training other medical professionals. They can easily relate to her and her examples when they know she “walks the talk.” Great job, Cheryl!