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October 2013 – Customer Service Training

We just finished a customer service training with Native Community Development Associates (NCDA) for First Choice Community Healthcare. It was a great success and a lot of fun! Cheryl Christopherson (Soda Creek) was the lead trainer and Melissa Riley (NCDA) co-facilitated. Participants were engaged, involved, and asked many great questions. In addition to co-owning Soda Creek, Ms. Christopherson is a full-time Registered Nurse. Her hands-on experience in the medical field is an invaluable asset when training other medical professionals. They can easily relate to her and her examples when they know she “walks the talk.” Great job, Cheryl!

When we lead trainings we emphasize adult learning principles. This includes creating a safe and comfortable environment, doing activities that are appropriate for different learning styles, building off the expertise and experiences of everyone in the room, and ensuring people can immediately apply what they learn to their work and life.

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Facilitation – Staff Training and Curriculum Review

Facilitation

A

Client

First Choice Community Healthcare, in collaboration with Native Community Development Associates

c

Project

Facilitation and curriculum adaptation/development

A

Our Role

  • Review, develop, and adapt curriculum products on customer service, cultural competency, and effective communication.
  • Lead staff training based on curriculum.

“I have had the pleasure of working with Soda Creek Consulting on a variety of curricula projects. What impresses me about the staff at Soda Creek is their knowledge, skills, and superb ability to get things done in such a way that exceeds client expectations. I work with several organizations that also echo my praises of Soda Creek which truly speaks to the integrity and strong customer satisfaction with their services. I would highly recommend Soda Creek Consulting for a variety of community engagement projects and curricula writing, to name a few. ”

Melissa Riley

Consultant, Native Community Development Associates

“It was great. Very motivating. I would recommend it be offered to providers too.”

“I feel that this is a perfect communication workshop for my job.”

Class participants

When First Choice Community Healthcare revamped our employee training program, we engaged Soda Creek Consulting to help us assess our training needs and develop customized training curriculum that far exceeds the quality and relevance of any “off the shelf” products.  After a highly collaborative curriculum design process, the team at Soda Creek invited me to co-facilitate the workshops for the first few sessions so that I could become comfortable implementing the training curriculums by myself. As a trainer, Cheryl engaged our employees very effectively by relating to their real-life experiences and by demonstrating how their own work lives could be improved by adopting some of her behaviors and attitudes. The audience really embraced the concrete steps they could take after practicing them in fun and safe role-play activities. We were left with a highly-effective set of customized training modules that will serve us for years to come.

Michelle Melendez, MA

Director of Development, First Choice Community Healthcare