Select Page

Oct 2013 – Customer Service Training

We just finished a customer service training with Native Community Development Associates (NCDA) for First Choice Community Healthcare. It was a great success and a lot of fun! Cheryl Christopherson (Soda Creek) was the lead trainer and Melissa Riley (NCDA) co-facilitated. Participants were engaged, involved, and asked many great questions. In addition to co-owning Soda Creek, Ms. Christopherson is a full-time Registered Nurse. Her hands-on experience in the medical field is an invaluable asset when training other medical professionals. They can easily relate to her and her examples when they know she “walks the talk.” Great job, Cheryl!

When we lead trainings we emphasize adult learning principles. This includes creating a safe and comfortable environment, doing activities that are appropriate for different learning styles, building off the expertise and experiences of everyone in the room, and ensuring people can immediately apply what they learn to their work and life.

flip-chart-customer-service-strategies

cheryl-trainer

role-play-customer-service-training

August 2013 – Curriculum Development and Review

We’re working with Native Community Development Associates to develop training modules for First Choice Community Healthcare. The modules will be used to train staff in different competencies. ┬áCheryl Christopherson, pictured below, will train staff using the modules in the coming months.

We love working with clients to create training curricula and engaging materials that help their employees and the communities they serve. In addition to First Choice, we are also currently reviewing curricula and creating materials for the Altarum Institute and their client the National Heart, Lung, and Blood Institute.

FC curriculumCheryl curr review small